Parents and professionals connecting to facilitate care and enhance educational support.
Last Updated: 04/25/2020
Welcome. We respect your privacy and want to protect your personal information.
We collect the following types of information:
ChildNEXUS does not collect any personal health information from users or providers. ChildNEXUS is not a Covered Entity (or “CE”) as that term is defined in the Health Insurance Portability and Accountability Act of 1996 and its related regulations set forth in Parts 160, 162, and 164 of Title 45 of the Code of Federal Regulations (collectively, “HIPAA”). We do not purposefully collect or store “protected health information” (“PHI”), as defined in HIPAA (45 C.F.R. § 160.103).
Please do not send PHI to us or post or display PHI anywhere on the Services. Sending, submitting, posting or otherwise providing to us, or uploading, storing, or otherwise transferring to the Site, any PHI (or other personally identifying information for any individuals from which the PHI is derived), including “individually identifiable information”, as defined in HIPAA, and “personal data”, as defined in the European General Data Protection Regulation, California Consumer Privacy Act or other applicable laws, is strictly prohibited and we disclaim all responsibility or liability with respect to any such information.
By using the Services, you agree to indemnify and hold us harmless against any Losses (as defined below) which results from or arise out of any claim asserted against or sought from any party arising from or relating to your uploading, storing, or transferring of PHI or related information using the Services or otherwise providing such information to us in connection with the Services. As used herein, “Loss” means any financial loss, damage, injury, penalty, sanction, judgment, fine, liability, cost, expense and fee (including reasonable attorneys' fees, expert witness fees, investigator fees, court costs, costs and fees associated with arbitration or mediation).
We will never sell your personal information to third parties.
We may use both Personal and Non-Personal Information about you for various purposes, including to:
We may use various methods and technologies to store or collect Usage Data (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your mobile phone, laptop or desktop computer or other similar device. A few of the Tracking Technologies which may be used on the Site), include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):
We may use Tracking Technologies for a variety of purposes, including:
Types of cookies used:
First party- We use only session cookies on the Site to verify your identity and authenticate your visit to the Site. A session cookie is a cookie which lasts only as long as you are on the Site and is not retained by us after you leave the browsing session.
Third party cookies: Other third parties may place cookies on your browser if you access them from our Site, but we are not responsible for any third-party sites accessed by you using the Site.
Controlling your cookies:
You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then can accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers.
You can opt in or out of cookies at any time – except strictly necessary cookies (these are used to help make our website work efficiently
You can enable or disable cookies in your browser. If you wish to restrict or block the cookies set by any website – including the ChildNEXUS.com website – you can do this through the web browser settings for each web browser you use, on each device you use to access the internet.
Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org
Some services may not function or may have more limited functionality if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them ‘trusted websites’ in your web browser.
If we send an email which contains cookies and you don't wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies, whether included on websites or in emails. Depending on your email or browser settings, cookies in an email may sometimes be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.
If you are a Parent User or Healthcare Provider, you may review and update your user profile information by logging into the relevant portions of the Services where such information may be updated or by contacting us at email@example.com. You can see an electronic copy of information we have about you on your user account. If you would like a paper copy you can print your account page through your browser.
Please notify us promptly if any of your account data is lost, stolen or used without permission.
ChildNEXUS recognizes the importance of children’s safety and privacy. The Site is not designed to attract children and is not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. If you are the parent or guardian of a child under 13 who has provided her or his information to us, please contact us at firstname.lastname@example.org to request the deletion of that information.
This Privacy Notice is for California residents and applies solely to all visitors, users, and others who reside in the State of California (“Consumers”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Section.
ChildNEXUS collects certain types of personal information about you during your relationship with ChildNEXUS as a Parent User or Healthcare Provider or visitor. In particular, our Site has collected the following categories of Personal Information from its consumers within the last twelve (12) months:
B. Personal information categories listed in the
California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
|C. Protected classification characteristics under California or federal law||NO|
|D. Commercial information.||YES|
|E. Biometric information.||NO|
|F. Internet or other similar network activity.||YES|
|G. Geolocation data||YES|
|H. Sensory data.||NO|
|I. Professional or employment-related information.||YES|
J. Non-public education information (per the Family
Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
|K. Inferences drawn from other personal information.||NO|
For purposes of the CCPA, Personal information does not include:
Under California law, if you are a resident of California, under certain circumstances, you have the right to request certain information that we collect about you, including:
In addition, you may request that we provide you with:
Please note that if we collected information about you for a single one-time transaction and do not keep that information in the ordinary course of business, that information will not be retained for purposes of a request under this section. In addition, if we have de-identified or anonymized data about you, we are not required to re-identify or otherwise link your identity to that data if it is not otherwise maintained that way in our records.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
As a California resident, you also have the right, at any time, to tell us not to sell Personal Information – this is called the “right to opt-out” of the sale of Personal Information. As stated previously, we do not sell your Personal Information.
You may make a written request to us to request this information. We may require you to confirm your identity and your residency in order to obtain the information, and you are only entitled to make this request twice a year. You may call, email or write us with your request at the contact information below. Please include “California Privacy Rights” as the subject line. You must include your full name, email address, and attest to the fact that you are a California resident by including a California postal address in your request. We will respond to your request within 45 days or let you know if we need additional time.
Attention: Privacy Officer
11340 W. Olympic Blvd., Suite-381
Los Angeles, CA 90064
Phone: (310) 208-9105
If you are a Nevada resident, you have the right to request certain information from us regarding the collection and sale of your personal information (as defined in Nevada Revised Statutes 603A.320) during your visit to our websites or when you otherwise interact with us online. If you have sought or acquired, by purchase or lease, any goods or services for personal, family, or household purposes from the ChildNEXUS Site(s), you may ask us to disclose whether we have sold (for monetary consideration) certain information about you (including your first and last name, physical address, email address, telephone number, social security number, an identifier that allows you to be contacted either physically or online, or other contact information that allows us to identify you personally).
As a Nevada resident, you may also request to opt out of us sharing such information about you. To make this inquiry, please submit a request in writing to admin@ChildNEXUS.com with “Nevada Privacy Rights” in the subject line. You must include your full name, email address, and attest that you are a Nevada resident by providing a Nevada postal address in your request. Please state whether you are requesting information and/or opting out.
We will process your request within 60 days, or we will let you know if we need additional time. We may require additional information to verify your identity before we can respond.
Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally-agreed upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track here. https://allaboutdnt.com.
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are a resident of or located within the European Union (“EU”) or European Economic Area (“EEA”), you have certain additional data protection rights. These rights include:
ChildNEXUS may process your Personal Information because:
ChildNEXUS will also retain Usage Data for internal analysis purposes. Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit). Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site or we are legally obligated to retain this data for longer periods.
ChildNEXUS may disclose your Personal Information in the good faith belief that such action is necessary to:
Disclosure for Law Enforcement – Under certain circumstances, ChildNEXUS may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We take security of your Personal Information very seriously, and we make a good faith to securely store your Personal Information and ensure this information is not open to the public. However, we cannot guarantee the security of your Personal Information. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. Please keep your e-mail address in your account up to date. You can update that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification. If you prefer for us to use the U.S. Postal Service to notify you in this situation, please e-mail us at email@example.com. Please include your address when you submit your request. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Information.
Attention: Privacy Officer
11340 W. Olympic Blvd., Suite-381
Los Angeles, CA 90064
Phone: (310) 208-9105
Fax: (310) 943-2690